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Image for WINNERS

Back in June we announced that we had been shortlisted for a Customer Service award with 102.5 Radio Pembrokeshire

Those of you that have stayed with us will know that customer service is at the heart of the hotel's growth and success.

On the weeks running up to the awards, we encouraged past customers via email and social media to vote for us.  

The awards took place at the Torch Theatre on Thursday 9th July.  As both Malcolm and Pat were both busy with running of the hotel, we asked Alison Belton of Outsource Me Limited to attend on our behalf.  Alison has worked with us over the years on the marketing of the hotel.

We were pleased and very honoured to have the Customer Service award come home to Tenby with us.

We would like to extend our thanks to all of our customer past and present for taking the time to vote for us.  We must not forget to mention the most important people and the reason we have won this award - our amazing team of staff who work hard day in day out to provide the best customer service to our customers and reason we are continuing to grow year on year. 

We spent a lovely day on Friday 27th July celebrating my sister Jessica and her new husband Chris's wedding, the hotel did a brilliant job. The room they were married in looked lovely, the wedding breakfast room beautifully decorated and meal and service was really good. All day and evening was perfect, their little Jack Russell dog Rosie was able to take part in the day too and all the staff were lovely and very welcoming. The room we stayed in was spacious and airy and every member of staff we met as we went around the hotel greeted us with a smile.. Perfect day thank you so much for making our stay so great.

Angie J. (Facebook)

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