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Image for WINNERS

Back in June we announced that we had been shortlisted for a Customer Service award with 102.5 Radio Pembrokeshire

Those of you that have stayed with us will know that customer service is at the heart of the hotel's growth and success.

On the weeks running up to the awards, we encouraged past customers via email and social media to vote for us.  

The awards took place at the Torch Theatre on Thursday 9th July.  As both Malcolm and Pat were both busy with running of the hotel, we asked Alison Belton of Outsource Me Limited to attend on our behalf.  Alison has worked with us over the years on the marketing of the hotel.

We were pleased and very honoured to have the Customer Service award come home to Tenby with us.

We would like to extend our thanks to all of our customer past and present for taking the time to vote for us.  We must not forget to mention the most important people and the reason we have won this award - our amazing team of staff who work hard day in day out to provide the best customer service to our customers and reason we are continuing to grow year on year. 

We had the most wonderful wedding here, and our guests had a marvellous staay. Malcolm and Patrick are the best hosts you could wish to meet and Nicola is so kind on reception, all staff are friendly and helpful. Cab't recommend it enough

Lis C. (Facebook)
  • 2019 is a BIG YEAR for the Giltar Hotel in Tenby when owners of this iconic hotel will be celebrating their 10th anniversary at the helm, this coming March!

  • Enjoy a 2 night romantic break with prosecco on arrival for just £120pp 

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